Privacy Policy

AADD ("we," "our," or "us") runs the safe ride program described here. This policy explains what we collect, why we collect it, and what we do with it when you use the app.

The short version: AADD gives confidential, judgment-free rides. We collect only what the ride needs, and we do not report your ride history to your chain of command. Sections 3 and 4 cover who does see what.

1. Information We Collect

Account Information:

Name and rank (optional)
Email address
Phone number
Squadron/unit affiliation
Associated military base
Sex (optional, and only asked at bases that match riders and drivers by sex)

Sex: Some bases let a rider ask for a driver of the same sex. At those bases the app asks for your sex: male, female, or prefer not to say. Giving it is optional. It is used only to make that match when a rider asks for it. It is not shown to drivers, dispatchers or your base's administrators. You can change it, or set it to "Prefer not to say", in your profile at any time.

Location Data:

GPS coordinates when requesting a ride (pickup location)
Real-time location for volunteer drivers during active shifts
Location data is only collected when the app is actively in use

Usage Information:

Ride request history
Volunteer shift records and hours
In-app messages between riders and drivers
App interaction data for service improvement

Device Information:

Device type and operating system
Push notification tokens for ride updates

2. How We Use Your Information

We use the information we collect to:

Coordinate and dispatch safe ride services
Connect riders with available volunteer drivers
Match a rider with a driver of the same sex, when the base offers it and the rider asks for it
Provide real-time ride status updates
Enable communication between riders and drivers
Verify user identity for safety purposes
Generate anonymized statistics for program reporting
Improve our services and user experience
Send important service notifications

3. Confidentiality

Your ride requests stay within the volunteer program at your base: you, your driver, the dispatcher on shift, and the volunteers who run AADD at your base. We do not share individual ride information with military command, supervisors, or your unit, except in the circumstances listed in section 4.

Aggregate, anonymized statistics (such as total rides provided) may be shared for program funding and support purposes, but these do not include personally identifiable information.

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following limited circumstances:

With Volunteer Drivers: Your name, phone number, and pickup location are shared with assigned drivers to complete your ride
With Dispatchers: Volunteer dispatchers can view ride requests to coordinate services
With your base's program administrators: The volunteers who run AADD at your base can see their base's ride records. Once a ride is over, your name is replaced by a pseudonym. An administrator can see who you are in two cases:
- when a request of yours ends without a driver reaching you, so they can call and make sure you got home safe. Your name and number stay visible to them for up to 7 days, or until they record the call;
- when they need to act on your account. They must give a written reason first, and AADD Global keeps a record of it.
Harm on a ride: We may tell base leadership, security forces or the police when someone is assaulted, threatened or in a fight, when there is unwanted sexual contact or pressure for it, when someone is seriously injured or needs medical help, or when a vehicle is damaged or property is taken. This applies whether the person involved is the rider, the driver or anyone else
Legal Requirements: If a court order, subpoena or other legal process requires it

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encrypted data transmission (HTTPS/TLS)
Secure authentication tokens
Access controls for volunteer dispatchers and administrators
Regular security reviews

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account information: Until you request deletion
Ride history: kept while the program runs, because it is the record of each volunteer's service. Once a ride is over, it is shown to administrators under a pseudonym.
Chat messages: 30 days after ride completion
Location data: Only during active rides/shifts

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your account and data
Opt out of non-essential notifications
Withdraw consent for location tracking

To exercise these rights, contact us using the information below.

8. Location Permissions

The app requests location permissions for the following purposes:

Riders: To determine your pickup location when requesting a ride
Drivers: To share your location with riders and dispatchers during active shifts

You can disable location permissions at any time through your device settings, though this will limit app functionality.

9. Push Notifications

We send push notifications to:

Update you on ride status changes
Alert drivers to new ride assignments
Notify dispatchers of new ride requests

You can manage notification preferences in your device settings.

10. Children's Privacy

AADD services are intended for military service members who are 18 years of age or older. We do not knowingly collect information from individuals under 18.

11. Changes to This Policy

We may update this Privacy Policy. When we do, the new version is posted on this page with a new "Last Updated" date, and when the change affects you, the app shows it to you and asks you to accept it before you continue.

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